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FSA Compliant — Essential

Front of
House
Training

Customer safety, allergen communication, and service excellence for every front-line team member. Available in multiple languages — built for London's diverse hospitality workforce.

Half-Day
Multi-Language
On-Site or Online
Annual Refresher
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The 14 Major Allergens

Your team must confidently communicate every one of these to customers, every service.

🌾 Cereals / Gluten 🦐 Crustaceans 🥚 Eggs 🐟 Fish 🥜 Peanuts 🫘 Soybeans 🥛 Milk 🌰 Tree Nuts 🌿 Celery 🟡 Mustard 🫚 Sesame 🦪 Molluscs 🍷 Sulphites 🫐 Lupin

⚠ Natasha's Law (2021) requires all food businesses to provide full allergen information. Our training ensures 100% legal compliance.

Course Content

What's Covered

01
Customer Safety & Duty of Care
Your legal responsibility as FOH staff and what it means in a real-world service setting.
02
The 14 Major Allergens In Depth
Sources, hidden ingredients, and cross-contamination risks for each allergen — with real-life menu examples.
03
Natasha's Law & Menu Compliance
Prepacked for Direct Sale (PPDS) labelling, menu writing, and communicating specials safely.
04
Communicating Allergens Confidently
Scripted responses for allergen queries, "may contain" situations, and escalation to the kitchen.
05
Personal Hygiene During Service
Handwashing, uniform hygiene, and how FOH staff can prevent cross-contamination at the table.
06
Recognising & Handling Allergic Reactions
Symptoms of anaphylaxis, emergency procedures, calling 999, and supporting first responders.
07
Service Excellence & Guest Experience
Turning safety compliance into outstanding hospitality — building trust and loyalty through transparency.
Who Needs This

Essential For

Waiters & Waitresses
First point of contact for every allergen query — they must respond accurately and confidently every time.
Bar Staff
Cocktails, spirits, and drinks also contain allergens. Bar teams are equally responsible under the law.
Hotel & Events Staff
Anyone taking food orders or managing dietary requirements at banquets, conferences, or room service.
New Starter Inductions
The ideal first training for any new FOH hire — can be completed online before their first shift.

Available In Multiple Languages

London's hospitality teams are international. We deliver and certify in the language your staff are most comfortable with.

🇬🇧 English 🇵🇹 Portuguese 🇵🇱 Polish 🇷🇴 Romanian 🇪🇸 Spanish 🇹🇷 Turkish + more on request
Tailored Pricing

Get Your Front of House Quote

Pricing is based on your team size, venue type, and language needs. An adviser will respond within 2 hours — or WhatsApp us now for instant pricing.

WhatsApp Instead

We respond within 2 hours during business hours. Your data is never shared or sold.

Complete the Full Compliance Package

Level 3 Food Safety
For your kitchen supervisors
Fire Marshal
Mandatory for every venue
Custom LMS Platform
Your own branded training app